The main function of a Service Desk Specialist is to provide technical assistance to computer system users. A typical technical service desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location. Job Responsibilities: Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity May install software or perform hardware testing remotely Enter commands and observe system functioning to verify correct operations and detect errors Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support Qualifications: Associate's degree in computer related field or equivalent training required 0-2 years experience required Verbal and written communication skills, problem solving skills, customer service and interpersonal skills Basic ability to work independently and manage ones time Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software
...makes a difference in the lives of others? Do you have strong and inclusive communication skills and enjoy working with youth and volunteers? Do you have a passion for STEM, the Outdoors, building Life Skills, and/or Entrepreneurship? ABOUT GIRL SCOUTS OF UTAH (GSU)...
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