Service Manager - Home Services
Position Summary: Oversee all aspects of Service Center operations including the management of revenue, sales, profit, human resource activities, training, and compliance. Ensure uncompromised service to customers and Team Members with a commitment to our Vision, Mission, and Core Values.
Essential Functions:
+ Ensure compliance with product labels, licensing, recurring training requirements, and existing company policies
+ Foster and enforce a consistent culture of safety in line with our core values
+ Drive commitments within your team to provide uncompromised customer service
+ Resolve customer complaints and issues promptly and professionally
+ Create and achieve monthly and quarterly revenue and sales budgets
+ Daily oversight of expenditures that impact profit
+ Manage daily and monthly production goals
+ Create a positive sales culture that facilitates the achievement of Service Center goals
+ Adhere to company pricing and sales guidelines
+ Manage accounts receivable process
+ Process accounts payable invoices and checks for accuracy
+ Manage cash funds, company credit card(s), and expense reports
+ Assess and negotiate customer warranty claims
+ Manage payroll and HR-required activities
+ Maintain effective staffing levels by hiring for open positions and forecasting for future needs
+ Regularly lead performance feedback and reviews
+ Explain & train on compliance, inspection, treatment, materials and sales procedures
+ Conduct routine Check-ins of Team Members
+ Maintain records within company and government guidelines for Team Members, the Service Center, and customers
+ Manage and maintain fleet, equipment, and material inventory
+ Conduct Monthly Truck Inspections
+ Enter vehicle maintenance into PestPac monthly
+ Other duties as required
+ Maintain Service center needs from Cleanliness to Cosmetically
+ Troubleshoot Customer accounts
+ Manage Afterhours/Weekend calls as needed
+ Manage Service Employees Daily
+ Work Closely With H.E's
Minimum Qualifications:
+ Industry experience (preferred)
+ Demonstrated leadership abilities
+ Effective verbal and written communication
+ Conflict resolution
+ Effectively operate internal applications and software (Paycom, PestPac, Applicant Pro, Outlook, Word, Excel, PowerPoint, other web-based portals)
+ Proven track record in achieving sales results
+ Proven ability to multi-task
+ Strong organizational skills
+ Basic math skills
+ Ability to pass any state regulatory agency-required licensing/certification exams
+ Able to work a 40-hour (minimum) work week,
+ Accessible after hours (including weekends/holidays)
+ Possess a current Driver's License in the state where you work
+ Meets company driving standards
+ High school degree or equivalency, college preferred
Physical Demands:
The work environment and physical demands described below are representative of those that an employee encounters while performing essential functions of this job.
+ Constant mobility including walking, crawling, stooping, bending, kneeling, squatting, lifting, looking, probing, climbing, pushing, pulling, balancing, stretching and standing for long periods
+ Climbing into attics and crawling in crawlspaces
+ Daily physical labor
+ Lifting up to 50lbs
+ Driving of automatic vehicle
+ Working with Wild animals- Raccoons, Possums, Rats, Mice, Snakes, Bats, Flying Squirrels, Grey Squirrels, and More.
Environmental Factors:
+ Work both indoors and outdoors, in various weather conditions
+ May withstand extreme conditions such as heat in an attic in Summer or chill of a crawlspace in Winter
+ Exposure to vegetation, dust, dirt, insects and animal remains
+ Some work in cramped spaces
We are an Equal Opportunity Workplace
(The job description is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job, nor is it intended to limit opportunities for necessary modifications ).
Arrow Exterminators as a PestVets Company is committed to hiring and participating in acts of service for Veterans and active-duty members of the U.S. Military.
Arrow Exterminators is a Drug-Free Workplace and performs Pre-employment Drug Screens and Background Checks on all employees.
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