Job Description

Sales and Support Representative at Advanced Technology Services summary:

Sales and Support Representatives at ATS facilitate communication with customers, addressing inquiries and managing key accounts. This role involves maintaining customer profiles, assisting the sales team in contract management, and recommending improvements to processes. Additionally, the position requires effective communication skills and a strong grasp of industrial maintenance products to ensure customer satisfaction.

Founded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom. We are professionals in Industrial Maintenance and we make factories run better.

Fundada en 1985, ATS es una empresa con presencia en los Estados Unidos, México y el Reino Unido. Somos profesionales en mantenimiento industrial y hacemos que las fábricas funcionen mejor.

Principal Duties/Responsibilities:

• Listens and responds to customer questions and probes for customer needs via telephone and e-mail applying product knowledge to help customers with routine and emergency situations.
• Attains knowledge of customer contracts and manages a key customer account.
• Develops and maintains customer’s profile within database including contact information, billing and shipping information, and discount structure.
• Prepares reports for Sales Account Managers and management, as required.
• Provides suggestions for process and system improvements and work through implementation and testing.
• Prepare and submit contract routing forms to accounting
• Work with sales team and account managers as contracts expire to obtain PO’s and submit to accounting
• Ensure monthly invoicing is accurate and submit change orders to accounting as needed
• Schedule and host introductory calls with new customers outlining expectations of the program
• Assigns and maintains schedules for customers, ATS CME and ATS CSM cadence calls
• Maintain process documentation to ensure it is up to date and accurate.
• Participate in scheduling ATS technicians to perform onsite services with the customer

Knowledge, Skills, Abilities, & Behaviors Required:

· Associates Degree from a two-year college or technical institution and three to five years of related experience and/or training or equivalent combination of education and experience.

· Must have the ability to learn and use sophisticated computer software.

· Must possess effective communications and client relationship skills.

Physical Demands and Working Conditions:

The employee must occasionally lift and/or move more than 50 pounds. The employee is regularly required to use close vision and color vision. 

ATS is committed to providing equal employment opportunity in all aspects of employment to all applicants and employees, regardless of age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information or other legally protected status.

ATS se compromete a brindar igualdad de oportunidades de empleo en todos los aspectos del empleo a todos los solicitantes y empleados, independientemente de su edad, color, raza, religión, sexo (incluido el embarazo, identidad de género y orientación sexual), origen nacional, discapacidad, estatus de veterano, información genética u otro estatus legalmente protegido. Revisión de la política de privacidad aquí here.

Privacy policy review here.

Keywords:

sales support, customer relationship, industrial maintenance, account management, invoicing, contract management, process improvement, customer communication, technical support, customer service

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