Job Description

Job Overview:

Provide assistance, guidance and direction to visitors and patients. Ascertain the nature of their business, assist and direct visitors and patients to various locations in the hospital when appropriate.

Qualifications:

Required:

• Well developed interpersonal skills with the ability and to understand and communicate with people of varying cultures and abilities
• Must be able to work with the public and maintain poise under difficult, confrontational situations, filing skills

Preferred:

• Spanish bilingual preferred
• High School Diploma

Scheduling Requirements:

• Shift- 12:00pm-8:00pm
• Monday - Friday
• Full Time

Scheduling Functions:

• Serves as a resource person for the hospital by providing information in a timely and courteous way
• Greets visitors and imports accurate information regarding services, location, policies, and patients
• Answers the telephone within (3) rings and responds to requests in a timely manner; identifies self and the location the caller has reached always remembering to ask How may I help you?
• Maintains a professional but caring demeanor when communicating with visitors
• Issues passes to visitors and prepares requests for exceptions to the regular visiting hours policy
• Exhibits fairness in distribution of visitor passes tempered with empathy as appropriate
• Makes an effort to remember visitors names and any particular situations applying to patient visiting
• Provides Clergy and other pertinent persons assistance in locating patient
• Develops a good rapport with nurses and physicians in order to assure lines of communication
• Establishing a good working relationship with Security in order to maintain a pleasant and dignified environment in the lobby
• Keeps information files current and orderly at all times
• Is competent in information retrieval from the computer system and instructs other staff members and volunteers in use of the equipment
• On a daily basis, ensures that patients mail is sorted and delivered to their rooms or forwarded to their home address if patient has been discharged
• Accepts and forwards written messages for patients on a timely basis.
• Perform other duties as directed by supervisor

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

RWJBarnabas Health is an Equal Opportunity Employer

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