Job Description
Salary: $23.31 - $30.88 Hourly
Location : Charlotte County, FL
Job Type: Full-time
Job Number: 2025-00030
Department: Community Services
Division: Libraries and Historical
Opening Date: 01/18/2025
Closing Date: 2/15/2025 11:59 PM Eastern
FLSA: Non-Exempt
Bargaining Unit: NB
General Summary & Essential Responsibilities JOB SUMMARY Performs professional library work in the application of technical skills and knowledge to a variety of library functions such as archives, cataloging, acquisitions, book selection, and children and/or reference services. Work may include providing leadership and instruction to a small staff engaged in work related to library activities. Work requires the use of sound judgment and initiative in developing solutions to problems, interpreting general policies, and determining work methods in meeting public needs for library materials and services. Work involves continuous public contact, requiring the exercise of considerable patience, tact, and diplomacy.
ESSENTIAL JOB FUNCTIONS - Provides exceptional customer service to library patrons and the public; greets visitors and directs to areas of library; provides assistance and information related to library programs, services, materials, facilities, equipment, fees, and procedures; resolves problems and/or complaints via all forms of communication.
- Assists patrons in requesting, selecting, and locating library materials; research book titles, book availability, patron records, or related information and assists patrons in the use of public access computers and internet.
- Participates in the selection, retention, and general development of library collections; reviews patron requests; makes recommendations and/or selects books for purchase; prepares order lists for purchase of library materials; and removes/weeds outdated, worn, and little-used materials from library collections as needed.
- Develops and implements library programs; plans, organizes, and conducts educational and cultural programs, book talks and other programs and events to facilities/Recreation Centers/Libraries within the County.
- Visits all Charlotte County locations/schools/other locations to provide community outreach and special events to promote services; and maintains records of program participation. Travel may include out of the County for training, conferences, special events, etc.
- Processes inter-library loan requests from patrons and other libraries; verifies and identifies requested materials; receives/processes borrowing requests and incoming material; and completes internal/external documentation.
- Instructs patrons in use of various library systems and resources, such as the Internet, Dewey Decimal system, indexes, databases, printers, software programs, network programs, etc.; provides guidance, direction, and technical expertise.
- Conducts computer training classes for library staff and members of the public and prepares instructional materials.
- May plan, assign, schedule, and review the work of a small team of employees and/or volunteers engaged in general library work.
- Prepares reports and maintains records relating to library activities.
- Performs original cataloging, oversees the cataloging format, and makes decisions pertaining to bibliographic data.
- Research, locate, and provide information in response to public requests, programming, and activities.
- May properly safeguard cultural assets and historical collection and make those assets available for research and study.
- May maintain environmental and storage conditions and supplies necessary to preserve cultural assets and historical collection.
- Provides exceptional customer assistance, problem-solving, and/or complaint resolution by all forms of communication.
Min. Education, Licenses and Certifications Education and Experience: An equivalent combination of relevant training, education and experience:
- Master's Degree
- One (1) year work experience in customer service
- Preferred:
- Experience working in libraries.
Licenses and/or Certificates: - Maintain a valid driver's license.
Knowledge, Skills and Abilities - Knowledge of departmental policies, plans, and procedures.
- Knowledge of modern office practices, plans, and procedures.
- Knowledge of Microsoft Word, Excel, PowerPoint, and other job-related computer programs and software applications.
- Knowledge of the principles and practices of modern library work.
- Knowledge of the methods, practices, and techniques used in library classification and cataloging, and the ability to apply this knowledge to specific work assignments.
- Knowledge of reference methods, techniques, and sources used in library work.
- Knowledge of book selection standards and policies of the library system.
- Skills in use of standard office equipment and software applications including personal computer and microfilm viewer operations.
- Skill in proficient in internet searching techniques and use of electronic resources.
- Skill in effective communication, both orally and in writing.
- Skill in prioritizing and organizing work.
- Skill in the use of office equipment such as a computer, multi-line telephone system, scanner, fax machine, and copier.
- Ability to learn and teach standard library tasks and routines.
- Ability to communicate clearly and concisely, both orally and in writing; ability to understand and follow oral and written instructions.
- Ability to establish and maintain effective working relationships with employees and library patrons; proficiency in providing positive customer service.
- Ability to operate a motor vehicle.
- Ability to provide internal/external guidance and customer assistance via all forms of communication.
- Ability to use computers for data entry, word processing, and/or accounting purposes.
- Ability to author reports, business correspondence, and procedure manuals.
- Ability to establish and maintain effective working relationships with managers, service providers, other employees, and the general public.
Supplemental Information PHYSICAL DEMANDS Stooping, hearing, talking, driving, crouching, seeing up close, standing, walking, seeing far away, finger movement, pulling, kneeling, repetitive motions, lifting, reaching, grasping, pushing. Frequent lifting up to 25 pounds; occasional lifting up to 50 pounds.
WORK ENVIRONMENT Work is performed in a relatively safe, and secure work environment.
RISK/SAFETY CONDITIONS The position requires no exposure or risk related to physical and/or mental health and safety.
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.
Charlotte County is an Affirmative Action/ADA/Veterans' Preference and Equal Opportunity Employer. Women, Minorities, and Persons with Disabilities are Encouraged to Apply. Charlotte County is an Affirmative Action/ADA/Veterans' Preference and Equal Opportunity Employer.
Women, minorities, and persons with disabilities are encouraged to apply. Charlotte County Board of County Commissioners offers a comprehensive benefits package to regular full-time employees. Please click on the link below to view information about our benefits. Charlotte County, FL
Job Tags
Hourly pay, Full time, Work experience placement,