Job Description

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.  

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.  

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.   

Why you will love this opportunity as Level 2 Support Analyst at Civica 

If you're passionate about making a real difference in the social housing sector, this role is perfect for you. As a Level 2 Support Analyst, you'll play a vital role in ensuring the seamless operation of CX Housing, a cutting-edge housing management solution designed to transform how social housing providers serve their communities. 

This job offers the opportunity to work with an innovative, cloud-based platform that connects customer and property data into a single, comprehensive system. You'll have the chance to troubleshoot complex issues, collaborate with cross-functional teams, and empower housing providers to deliver exceptional service to their customers. 

You'll love this role if you thrive in a dynamic environment, enjoy solving problems, and want to contribute to a meaningful mission. With opportunities to mentor, share knowledge, and improve processes, you’ll continuously grow while making a tangible impact. 

At Civica, we value flexibility, collaboration, and personal development. With the ability to work remotely, access cutting-edge tools, and contribute to a culture of innovation, this role offers the perfect blend of challenge and reward. Join us in shaping the future of housing management while enhancing lives and communities. 

Requirements

What you will need to be successful in this role 

• Strong analytical skills to diagnose and resolve complex application issues. 

• Excellent verbal and written communication skills to interact effectively with customers, stakeholders, and internal teams. 

• Experience providing Level 2 support for enterprise applications, preferably in a cloud-based or housing management system environment. 

• Proficiency in supporting cloud-based applications, integrations, and configurations. 

• Understanding of database structures, APIs, and system workflows. 

• Experience handling escalations and following ITIL best practices. 

• Ability to track and document issues, ensuring timely resolution and follow-up. 

• Ability to work effectively with cross-functional teams, including developers and implementation teams. 

• Willingness to share knowledge and mentor Level 1 support analysts. 

• Eagerness to stay updated with new technologies, system updates, and best practices. 

• Ability to adapt to changing business needs and evolving support processes. 

We really do want you to bring your whole self to work. There is no such thing as the perfect candidate, so if you think you have what it takes, but don't necessarily meet every single point on the list, please still get in touch. We'd love to have a chat and see if you could be a great fit.   

Benefits

Why you'll love working with us. 

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect: 

We're all different - and we love this about us. 

**We provide an inclusive, safe, and welcoming environment to all Civicans ** - there are heaps of opportunities to enable you to grow and be your best.    

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice. 

Flexible Work - we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues. 

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you. 

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia. 

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