Job Description

We are seeking a dedicated and detail-oriented Customer Service Representative to join our team and provide exceptional support to our clients. This role is ideal for someone with a few years of legal assistant experience or a background in customer service within the legal or professional services industries. If you have excellent communication skills and a passion for helping others, this could be a great fit for you!

Salary: $50,000 - $55,000 (Base)

Key Responsibilities:

Oversee the full client engagement process, supporting multiple service lines.
Lead comprehensive case intake conversations, collaborating closely with attorneys.
Analyze legal theories and develop effective search strategies to meet client needs.
Translate complex legal requirements into clear, actionable research parameters.
Track and monitor client usage and progress throughout the contract period.
Ensure the timely delivery of high-quality service and client deliverables.
Build and maintain strong, trusting relationships with attorney clients.
Present findings, insights, and recommendations to stakeholders and clients.
Act as a trusted advisor throughout the litigation process, offering expert guidance and support.

Qualifications:

A Bachelor's degree is preferred but not required.
1-3 years of client or customer service experience, ideally within the legal or professional services fields.
Strong attention to detail and excellent verbal and written communication skills.
Solid analytical and critical thinking abilities.
Ability to work independently while managing multiple tasks and meeting deadlines in a fast-paced environment.
A natural problem-solver with a customer service mindset.
Prior experience in legal, research, or professional services industries is a plus.

If you are passionate about supporting clients and working in a dynamic environment, we would love to hear from you!
Employment Type: Full-Time
Salary: $ 50,000.00 55,000.00 Per Year

Job Tags

Full time, Contract work,

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