Job Description

Summary

The inside sales representative works in conjunction with existing customers, technical associates, and outside sales representatives to meet or exceed monthly sales quotas, while increasing customer satisfaction.

Essential Duties and Responsibilities include the following . Other duties may be assigned by management with or without notice.

• Communicate with customers via phone, email, and fax.
• Provide price and lead time quotes on both Baldor and ABB products.
• Educate customers on terminology, features, and benefits of products.
• Enter orders, return authorizations, and credits as needed.
• Increase average order size by means of cross-selling, up-selling, and add-on sales.
• Monitor scheduled shipment dates and expedite as needed.
• Maintain and update customer records in the CRM system.
• Work with trucking companies and couriers to ensure timely delivery of product.
• Fill requests for catalogs, information, or samples. Set up and maintain customer files.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Requires minimal supervision; uses resources effectively.
• Problem Solving - Identifies and resolves problems in a timely manner; develops alternative solutions; works well in group problem solving situations.
• Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Cooperation - Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations.
• Written Communication - Writes clearly and informatively.
• Teamwork - Contributes to building a positive team spirit.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• High School Diploma or GED
• Previous customer service or sales experience
• Excellent communication, telephone, computation, and problem solving skills

Computer Skills

To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software; Order processing systems and Inventory software.

Industry

• Industrial Automation

Employment Type

• Full-time

Job Tags

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