Hotel Front Desk Agent Job at Seva Hospitality, Troy, OH

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  • Seva Hospitality
  • Troy, OH

Job Description

Job Description

JOB DESCRIPTION

Join the Marriott Hotels & Resorts team as a  Front Desk Associate  for a career in hospitality. The brand-new  SpringHill Suites  is looking for Friendly and Energetic Front Desk Associates to join our hotel operations team in Troy, Ohio! Full-Time & Part-Time positions are available for 1st shift (7am-3pm), 2nd shift (3pm - 11pm), and 3rd shift (11pm-7am).

SpringHill Suites is looking for individuals with previous Marriott experience, familiar with FOSSE and the Marriott standards.

FRONT DESK GENERAL

JOB DESCRIPTION

:
  • Aggressive negotiating skills and creative selling abilities to close on business.
  • Ensures a high level of customer satisfaction.
  • Answering Phones.
  • Making, Changing, Assisting w/ Reservations.
  • Looking Up Directions on the Internet.
  • Promoting Rewards Program.
  • Creative Thinking.
  • Assisting Sales.
  • Creating Good Customer Relations.
  • Problem Solving.
  • Filling In Others Shifts As Needed.

Qualifications



FRONT DESK GENERAL JOB REQUIREMENTS:

  • Exceptional Customer Service Skills.
  • Strong communication skills, written and verbal.
  • Strong organizational skills.
  • Must be self-motivated and results-oriented.
  • Be comfortable working independently.
  • Excellent time management skills.
  • Able to have a flexible time schedule.
  • FOSSE Experience a Plus / Not Required.
  • Prior experience from Marriott hotels preferred / Not Required.
  • Basic Computer Skills.
  • Knowledge of Emailing a Plus / Not Required.
  • Energetic / Capable of Multi-Tasking.
  • Good with Following Up/Following Through.
  • Have Own Transportation / Be on Time.
  • Good Problem-Solving Skills.

This position may require the ability to work evenings and weekends with flexibility throughout the week as needed. Schedules will always be communicated in advance by a manager.

Additional Information



WHAT WE CAN OFFER YOU:

  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Vision insurance
  • Marriott, Hilton, and IHG Hotel Discounts

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Nights as needed
  • On call
  • Rotating weekends

Job Tags

Full time, Part time, Flexible hours, Shift work, Day shift, Afternoon shift, Monday to Friday,

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