Job Description

Job Description

Job Description

The Funeral Director reports to the Location Manager in his/her market. He/She provides customer service in all areas of helping our families achieve peace following the loss of a loved one. We strive to help families overcome this difficult time by providing exemplary personalized service. Funeral Directors implement choices made by the families regarding the final disposition of the body and memorialization of the individual. They are the primary contact with our families and interact with them to fulfill their death care needs. Funeral Directors are responsible to ensure customers’ full range of needs is addressed.

Successful candidates are people who establish strong person and business relationships with customers. He/She is accountable for servicing families in a professional and timely manner. Respectful service and attention to customer needs are integral to a continued relationship with the family. The ability to contribute as a team member, where individuals work together and share equally in the exchange of ideas, concepts and process outcomes is important.

The Funeral Director duties must be performed consistent with company mission and values and adherence to company policies and procedures.

Certain variations may exist across locations or markets particularly as they relate to location differences, whether the funeral directors are represented by a union, whether a license is required for certain duties, and the size and staffing at a location or in a market.

Essential Functions and Competencies

• Arranging and conducting funeral and memorial ceremonies in a professional, organized and caring manner and in keeping with Company Policies and Procedures
• Retain heritage and grow market share through active involvement with community, religious and other organizations
• Respectfully provide remains of deceased in keeping with Company and Regulatory requirements
• Care for the deceased in a respectful manner while performing a variety of tasks which may include: transfers, lifting of deceased human remains, dressing and casketing; coordinating and assisting with funeral service, and visitation, delivery of flowers, caskets, urn, photos and other personal keepsakes or mementos of client families and setting of chairs and the removal, proper care and storage of these items
• Assist on funeral services by supervising the parking of cars, ushering, driving funeral vehicles, assisting at chapel and church services, assisting at the cemetery, floral delivery, picking up supplies, participating at special functions and other duties, as required

Ensure potential PN referrals are shared with Family Service Counselors; Seamless Service Arrangement using the two up system

• Promote and maintain a safe and healthy work environment by complying with the Legacy Employee Handbook.
• Ensure adherence to all professional, municipal, provincial/state and federal licensing authority, regulations and rules applicable to the provision of funeral services
• Complete and accurate preparation of all documents related to services, cremations, maintenance, and any other type of data entry
• Office duties such as operating fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter and scale and stereo/video system may be required to be operated from time to time
• Washing and cleaning of all funeral home vehicles and other client vehicles as required from time to time as a promotional gesture
• Assist with the maintenance of vehicles, the facility and property; receive caskets and other funeral home supplies as well as place into inventory and carrying out any other responsibilities that may be reasonably delegated by management
• General maintenance of building, grounds and vehicles as per Cleaning Schedule and Maintenance log
• Answering phones, preparing reports as necessary and participating in staff meetings
• General housekeeping duties
• Ensuring refreshments are available (where allowed by law)
• Any other duties as directed by management
• This job is Non-Exempt from Overtime. This statement is only applicable to US employees.

Required Education and Experience

• Current license or certification if required by state regulations
• 2+ years of funeral industry experience
• Understanding of the services and products available • Knowledge of current federal, state and local regulations related to the funeral industry
• Professional communication skills
• Experience handling sensitive situations in a professional manner
• Knowledge of current federal, state and local regulations related to the funeral industry

AAP/EEO Statement

Equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, veterans and/or any other status or condition protected by law, except where a bona fide occupational qualification exists.

3431 Apopka Orlando Florida

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