We’re the leading provider of commercial laundry services, consumer services technology, and air-vending and EV solutions throughout the United States and Canada. Our Best-in-Class team of 2,500 dedicated professionals’ benefit from work that’s steady (but never boring), time to enjoy what matters, appreciation and rewards in return for hard work and accountability, and support in growing a fulfilling career.
Overview:Appliance Field Services Manager Monday - Friday 7:00am - 4:30pm
As a CSC Appliance Field Services Manager, you will oversee the installation and maintenance of plumbing systems and laundry equipment collections across various locations. This role requires leading a team to efficiently deliver, install, and troubleshoot equipment, including payment and monitoring systems, while ensuring adherence to high standards of safety, quality, and customer service.
Key Job Responsibilities:
Service and Collections
· Monitor weekly and daily collection routes to ensure adequate coverage
· Manage weekly and daily service routes to cover case load, meet SLAs, and retain high value customers
· Review, analyze, and create reports to monitor performance
· Ensure staff completes safety trainings, and complies safety standards, regulations, and policies
· Perform ad-hoc collections work in the field (as needed basis)
Customer Support:
· Strengthen and maintain client relationships using multiple channels including in person, email, phone
· Represent the CSC brand by regularly visiting property managers to understand and solve their needs
· Provide customer service support, respond to inquiries, complaints, and requests as appropriate
· Monitor low net locations to assist in efforts to improve revenue
Inventory Management
· Manages and secures company assets including parts, inventory, vehicles, and machines at locations
· Oversee fleet maintenance to ensure ready supply of vehicles available for service
· Monitor vandalized locations and high-volume service call locations and work to improve performance
· Submit all billable service work and warranty/guarantees for parts on a timely basis
· Prepare billing to customers for parts as applicable
· Reconcile invoices for parts
Systems :
· Uses and understands systems, tools, and applications to manage work effectively
· Comfortable learning new technologies to drive efficiencies and accountability
Key Management Responsibilities:
· Recruit, hire, and onboard new team members while managing a team
· Delegate duties and assign/schedule work to meet deadlines
· Achieve annual financial objectives and monitors department level budgets
· Support employee development and provide training as needed
· Establish team and individual employee goals
· Manage employee performance to meet daily / weekly / monthly SLAs
· Authority to terminate or make a termination recommendation
· Implement, communicate, and maintain Company practices, policies, and procedures with team
· Train associates and onboard new hires
· Other duties assigned
Benefits & Perks:
Required Knowledge, Skills, and Abilities:
CSC ServiceWorks is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran or other protected status.
CSC Service Works will comply with local and state laws regarding minimum wages, including requirements specific to cities, counties, and municipalities.
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