Job Description

Job Description

Job Description

Position Title:

Field Expert Supervisor

Organization:

Lufthansa Technik Puerto Rico (LTPR)

Department:

MAS

FLSA Classification:

Exempt

EEOC Job Category

(2) Professional

Revision Date:

May 30, 2024

1. Position’s Connections

Position of the direct supervisor

Head of Mobile Aircraft Services

Positions of the direct subordinates

Field Expert Technician

1. Description of the Position

Tasked with overseeing and guiding team members in conducting line maintenance and preventive maintenance, including but not limited to Aircraft on Ground, Engine changes etc.. Responsible for fostering efficient and safe work practices on aircraft, while ensuring adherence to quality and safety standards. Monitoring project efficiency, progress, and costs is integral to the role. Encourages compliance with company principals and culture of adherence to regulatory standards (including FAA 14 CFR maintenance regulations), rules, and processes within their designated area.

1. Essential Responsibilities

• Assign, assist, direct and lead operationally and ensure progress is made at the line Maintenance Operation in line with the project plan and given targets.
• Supervise all aspects of line Maintenance and AOG ensuring all work is performed accurately in a productive safe and efficient manner.
• Use the Policies and Procedures Manual to guide team members’ behavior.
• Have an in-depth knowledge of the tooling accountability including but not limited to calibration dates, tool repairs, tool loaners and availability.
• Have a thorough oversight of the materials delivery process, and knowledge to flag and escalate any discrepancies related to critical items.
• Establish and achieve efficiency improvements through sustained processes in production systems and procedures.
• Think and act as part of the LHT group with commercial thinking into actions, taking calculated risks and balancing costs and benefits.
• Support the Field Expert Technician in providing correct estimates for maintenance completion times or green times.
• Discipline, promote, terminate, provide counseling, recognize, or any other personnel action, to employees assigned.
• Shall be familiar with the applicable regulations and proficient in the use of the various inspection methods, techniques, practices, aids, equipment, and tools appropriate for the work being performed and approved for return to service (See, 14 CFR § 145.157).
• Shall be familiar with the methods, techniques, practices, aids, equipment, and tools used to perform the assigned line maintenance and preventive maintenance (See, 14 CFR §§ 145.153(a), (b)).
• Assisting and directing aircraft line maintenance personnel in the performance of their duties so that work is accomplished on schedule and in accordance with applicable 14 CFR requirements and Repair Station Procedures.
• Establishing procedures to determine the need for original and recurrent training for all personnel under his/her supervision consistent with the work to be performed.
• Perform line maintenance, preventive maintenance and alterations while adhering to accepted maintenance/alteration performance standards as referenced in § 43.13.
• Establishing procedures to determine the need for initial and recurrent Training for all personal.
• Assuring that each technician in his/her line has received training in the hazard communication standard, and the handling of chemical waste.
• Ensure that special instructions from air carrier customers are included in the maintenance data issued to technicians and inspectors, as applicable.
• Ensure that proper entries are made into maintenance logs and work orders IAW 14 CFR part 43 and Operator/Air Carrier manuals (if applicable).
• Ensure that all test equipment or tools used to make airworthiness determinations are labeled and current in accordance with the RSQCM manual before use.
• Work with Department Managers on production issues, including quality, facilities, equipment, and processes.

1. Other Responsibilities

• Maintains working area clean and organized “Clean as you go Method”.
• Proactively drives communication in all relevant directions.
• Ensure compliance with all local and federal regulations and company policies and procedures.
• Perform other tasks, duties, and projects, as requested.
• Shows flexibility and willingness to take on additional tasks and projects as needed, demonstrating a team and cultural-oriented attitude and a willingness to go above and beyond to ensure the success of the organization.

1. Education, Skills, and Competencies

• Airframe and Power plant certificate required.

• Minimum of three years’ work experience verified in Aircraft Line Maintenance on Commercial Airlines.
• Minimum of five years Management Experience.
• Experience in leading teams required.
• Experience in Airbus/Boeing (or equivalent).
• Valid driver’s License
• Capacity for intercultural competence; capacity for teamwork, capacity to work under pressure, strong ability for independent decision making and performing individual work.
• The ability to read, write, fluently speak, and understand the English language.
• Conduct yourself in a professional and courteous manner.
• Additional approvals may be required, not limited to:

1. Extension for License Staff: Engine run and/or Borescope and/or RII Inspector

• Excellent technical knowledge of aircrafts, with high levels of exposure to line maintenance.
• Excellent knowledge of aircraft documentation, legislation, and ability to interpret other technical work orders.

• Schedule flexibility, to support team during the weekend or holidays, when needed.
• Ability to work under pressure and with demanding deadlines.
• Solutions-oriented mindset and ability to re-plan project milestones to ensure targets are achieved within schedule.
• Commercial awareness and ability to support Manager or Production Controller with delicate or complex customer related tasks.
• Change management / Continuous improvement skills.
• Be a reliable and self-driven person.
• Ability to use and work with MS Office products, SAP and other software packages.

1. Working conditions

• Extended hours, holidays, nights and overnight shift and weekends work are required as needed, and the employee should be prepared to work outside in all weathers on a rotating shift environment when necessary to meet organizational needs.
• Noise and vibration are common in this line of work, particularly when engines are being tested or machinery is being used. As such, ear protection is necessary to ensure employee safety and comfort.
• Works in an environment with variable amounts of dust, taking necessary precautions to protect themselves and others from respiratory issues.
• Works in varying temperatures inside bay areas, adapting to temperature changes and utilizing appropriate PPE as needed to ensure personal comfort and safety.
• Works in environments with hot surfaces and confined space areas, using necessary protective equipment and following established safety protocols to minimize risks.
• Demonstrates awareness of the risks of exposure to toxic substances and follows established safety procedures to minimize exposure, taking necessary precautions to protect themselves and others.
• The employee should be comfortable working in these conditions and take necessary safety precautions as needed.

• Available to travel abroad as requested.

1. Physical Demands (if applicable)

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Specific vision abilities required by this job include close vision, distance vision and color vision and ability to adjust focus.
• As part of this job, the employee is expected to remain physically active throughout the workday, standing, moving, lifting, carrying, stooping, kneeling, crawling, climbing, and working in tight or confined areas as needed to perform job duties. This may include using their hands and arms to operate equipment, as well as lifting objects weighing up to 70 pounds on occasion.
• The employee will also be regularly required to use their hands to operate or feel objects, tools, or controls, as well as to communicate, distinguish or identify details, and adjust or focus as needed to complete tasks with accuracy and precision.
• To ensure safety and comfort while performing job duties, the employee must be able to adapt to a variety of physical requirements and may need to utilize personal protective equipment (PPE) as needed.
• Must be able to use a computer keyboard, mouse, and office equipment.
• Repetitive Motions: there are repetitive motions involved, such as typing, filing, or data entry.
• Communication Skills: communication is essential in an office setting. Include any relevant requirements for speaking, listening, and effective communication.

This job description reflects management’s assignment of essential functions; it does not exclude or restrict the tasks that may be reasonably assigned.

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