Data Entry Clerk/Customer Support Job at CyberCoders, New Bedford, MA

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  • CyberCoders
  • New Bedford, MA

Job Description

Data Entry/Customer Support

Location: Onsite New Bedford, MA

Compensation: $45,000-48,000


Position Overview
The Data Entry/Customer Service Representative will be helping with data entry and customer support. The ideal candidate will have strong typing and data entry background with experience utilizing a CRM/ERP along with Excel and other Microsoft products. This position will have growth opportunity in to a customer service/support representative role over time.

Key Responsibilities
  • Organize and input data manually for CRM/ERP/Excel 
  • Assist other support representatives with data entry and organization
  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Resolve customer complaints and issues by identifying the root cause and providing effective solutions.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with team members and other departments to improve service delivery and customer satisfaction.
  • Utilize Microsoft Office tools to manage customer data and generate reports as needed.

Qualifications

  • Data Entry experience
  • Strong communication skills
  • Collaborative and team oriented
  • Desire to advance professionally over time

Benefits

Current Company benefits include:

  • Medical 
  • Dental
  • Vision
  • FSA or HSA 
  • Short & Long Term Disability 
  • Voluntary Life and AD&D 
  • 401k
  • Profit-Sharing
  • Tuition Reimbursement
  • 7 company holidays
  • 10 days PTO

For this position you must be currently authorized to work in the United States. We do not sponsor for this position.

Preferred Skills

Customer Service

Microsoft Office

People Skills

Solution Driven

Problem Solving

Job Tags

Holiday work, Full time, Temporary work,

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