Job Description

Our exciting pet product and service client is looking for a Creative Manager with best-in-class account and project management skills to join the Creative Services Team based in Plantation, FL and Boston, MA. This team fosters best-in-class creative outcomes that deliver on our internal partner’s business objectives. We understand what strong relationships require and the best practices for growing them, while delivering an exceptional level of customer service. In this role, you will oversee creative planning and execution for their integrated marketing campaigns. You will partner with Creative Leaders to develop creative strategies and solutions for our clients’ business challenges, while juggling multiple projects from start to finish, including managing scope and resources, scheduling, creating project plans, and providing status updates to project stakeholders. ***This role is fully remote BUT you must be in the EST timezone. Ideally, they want someone who is local to Boston, MA or Plantation, FL so that if this converts to perm, you can go onsite for a 2 days a week hybrid requirement.*** What you’ll do:

• Partner with brand, marketing and channel leads as they develop their roadmaps and manage the creative pipeline for your account.
• Intake all creative briefs, ensuring creative requirements, specs and best practices are captured.
• Convert briefs into projects via our workflow system. Assign resources and develop detailed timelines and workplans to get creative reviewed, approved and delivered.
• Collaborate with Creative Directors, Art Directors, Designers, Copywriters and Studio on the work, using our agile model, serving as the voice of the customer and business throughout the process.
• Ensure all parties are in sync regarding the prioritization of work and clear on upcoming deadlines and milestones.
• Present to senior-level clients and evoke trust and credibility through strategic thinking and communication style. Capture, communicate and action feedback to creative teams.
• Facilitate internal and external status meetings; forecast, track and report out on project health. Advise on risks, issues and tradeoffs to achieve launch.
• Oversee handoff from Design to Creative Production teams to build out and QA assets and deliver to Channel leads.
• Be an ambassador for Creative Services in presentations and strategy discussions, instill a passion for collaboration, teamwork and inspiration.
• Roll up your sleeves to pitch in wherever needed.

• 6+ years experience within an agency or marketing department managing creative workflow and teams.
• eCommerce and/or Retail account management experience preferred. International marketing experience is a bonus!
• A working knowledge of multi-channel marketing tactics, with an emphasis on digital. (Site, Email, Social, Paid Media, Direct Mail and Mobile/SMS).
• Proficiency with project management software tools with a passion for optimizing processes and maintaining detailed project documentation. Experience in Workfront, Smartsheet and/or Figma is a bonus!
• Ability to work under pressure and meet deadlines in a high-volume, fast-paced creative environment.
• Experience with file and asset management in a shared server/location, enterprise level project management software environment.

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