Job Description
Contact Center Representative 1
MUST LIVE IN THE CEDAR FALLS/WATERLOO IOWA OR SURROUNDING AREA
Fluency in Spanish or Bosnian speaking welcome. Earn $1.50 more per hour worked!
Part-Time (32-35 hr.) Flexible weekday schedule. Required 3 nights until 7pm and periodic Saturdays 9-1
Hybrid Remote- 2 days in-office per week choosing from T/W/TH. Rest of the week working from home!
Pay: 17.06 an hour
JOB DESCRIPTIONSUMMARYUnder general supervision and in compliance with established policies and procedures, the Contact Center Representative I is responsible for providing superior member service by conducting transactions accurately, assisting members with their financial goals, and promoting Veridian products and services over the phone.
ESSENTIAL FUNCTIONSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:
This job operates in a professional office environment and routinely uses standard office equipment.
TRAVELLimited travel expected.
REQUIRED EDUCATION AND EXPERIENCEVeridian Credit Union is a PCI compliant financial institution to ensure the security of member information. As such, all employees are expected to ensure security measures are in place and adhered to regarding PCI and other highly secure data compliance requirements.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
ABOUT VERIDIANVeridian Credit Union provides equal employment opportunities to all employees and applicants for employment without regard to age, race, creed, color, sex, pregnancy, sexual orientation, gender identity, military service, national origin, religion, physical or mental disability, genetic information, or any other classifications protected by applicable federal, state or local laws.
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