Job Summary: The Concierge is a pivotal role within the boutique, responsible for providing
unparalleled service to clients and ensuring an exceptional experience while showcasing the
brand's heritage and craftsmanship. This position requires a blend of hospitality, product
knowledge, and a passion for luxury timepieces.
*This is a support role to leadership and sales team.*
Key Responsibilities:
• Client Engagement: Greet and assist clients upon arrival, ensuring a warm and
welcoming atmosphere.
• Personalized Service: Understand clients’ needs and preferences to provide tailored
recommendations and product demonstrations.
• Product Expertise: Maintain comprehensive knowledge of Rolex collections, features,
and history to effectively communicate the brand’s value.
• Sales Support: Assist with the sales process, including order placement, follow-up, and
post-purchase support, to ensure a seamless client experience.
• Event Coordination: Organize and support boutique events, including private viewings
and VIP gatherings, to enhance client rela)onships.
• Relationship Building: Develop and nurture long-term relationships with clients,
encouraging loyalty and repeat visits.
• Inventory Management: Monitor stock levels, assist in inventory management, and
ensure displays are well-maintained and visually appealing.
• Feedback Collection: Gather client feedback and insights to help improve service
offerings and address any concerns promptly.
• Team Collaboration: Work closely with the boutique team to maintain a cohesive
environment and achieve collective goals.
Qualifications:
• Experience: Previous experience in luxury retail or hospitality is highly desirable.
• Communication Skills: Excellent interpersonal and communication skills, with the ability
to engage clients and convey information effectively.
• Client-Centric Attitude: Strong focus on delivering exceptional service and anticipating
client needs.
• Attention to Detail: Keen eye for detail, particularly in presentation and service delivery.
• Passion for Luxury: A genuine interest in luxury timepieces, particularly Rolex, and an
understanding of luxury retail dynamics.
Additional Requirements:
• Flexibility to work evenings, weekends, and holidays as needed.
• Ability to thrive in a fast-paced, high-end retail environment.
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