Job Description
Description The
Client Growth Specialist (CGS) is a key non-attorney role responsible for cultivating and strengthening relationships with existing clients. By actively showcasing the full suite of our immigration and labor solutions, the CSD plays a pivotal role in driving client satisfaction and firm growth. Key responsibilities include building long-term client partnerships, managing seamless onboarding processes, ensuring ethical compliance, and contributing to the strategic expansion of our firm.
As a bridge between our recruitment and legal services teams, the CSD leverages a deep understanding of our offerings to identify opportunities, address client needs, and promote tailored solutions that drive mutual success.
Responsibilities •Engage with potential and existing clients through in-person or phone meetings.
•Follow communication protocols to connect with clients effectively.
•Gather client needs information and propose innovative solutions.
•Provide reassurance and demonstrate empathy towards clients.
•Explain the legal and recruiting services we offer that align with client needs.
•Create quotes, engagement letters, and payment plans.
•Assist clients in exploring financing options when necessary.
•Clarify the content of engagement letters for clients.
•Maintain high ethical standards by refraining from giving legal advice or quoting fees independently.
•Prepare clients for interactions with our attorneys as needed.
•Secure client signatures and attorney approvals as required.
•Develop engagement agreements and manage client payments during onboarding.
•Seek feedback from clients post-engagement to ensure their satisfaction.
•Maintain communication with prospective and existing clients who miss appointments.
•Keep channels open for potential future collaborations.
•Thoroughly document client interactions and conversion metrics in our CRM system.
•Provide feedback to management on lead quality and volume.
•Propose enhancements based on client interactions.
•Engage in lead generation activities by networking and generating leads in approved locations.
•Perform any other duties as assigned to contribute to the growth and success of our firm.
Qualifications •
Education: A Bachelor's degree in a related field is required.
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Experience: Minimum of 2 years of proven success in sales, ideally within luxury or high-end products or services. Previous experience with a consultative sales approach is essential.
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Technical Skills: Proficiency in CRM systems, particularly in generating and analyzing reports, is a must. Strong familiarity with Microsoft 365 tools is required.
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Industry Knowledge: Experience in the legal industry is highly valued.
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Language Skills: Fluency in Spanish (written and verbal) is strongly preferred.
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Additional Skills: Excellent communication and relationship-building skills, with a focus on understanding client needs and delivering tailored solutions. AW Labor Solutions
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