cad280 Service Desk Analyst Job at Belcan, Clayton, NC

QjBjNzhGeG4veVpFUWo0aGYvaWJpQlBXOEE9PQ==
  • Belcan
  • Clayton, NC

Job Description

A Service Desk Analyst job in Clayton, NC is currently available on the Belcan Team as a contract position providing support to one of our key pharmaceutical clients. To be considered for this role, you will have an Associate's degree in an IT related field and at least 1 year of IT Help Desk experience in a large enterprise environment. Service Desk Analyst Job Duties:

  • Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries
  • Receiving, logging and managing calls from internal staff via ticketing system, telephone and email
  • 1st, 2nd and 3rd line support - troubleshooting of IT related problems from in-house software to hardware, such as Laptops, PCs and Printers
  • Troubleshoot basic network issues such as MPLS and broadband issues
  • Escalate unresolved calls to the next level support team
  • Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles
  • Publishing support documentation to assist staff with requests for information & provide staff training if required
  • To arrange for external technical support where problems cannot be resolved in house.
  • Active Directory creating user accounts, reset passwords, create groups etc.
  • Microsoft Exchange creating mailboxes, distribution lists, contacts, storage quotas, and accesses etc.
  • Troubleshooting of Microsoft based operating systems with emphasis on Windows 7 and Office 2010
  • Respond to emergency situations and be on-call as assigned.
Qualifications:
  • Associates Degree or higher in IT related field, or equivalent combination of certifications, education and experience
  • Minimum of 1 year of Help Desk/Customer Service experience required
  • Strong hardware & software technical troubleshooting experience required, with prior experience on enterprise systems preferred
  • Excellent verbal and written communication skills
  • Ability to multi-task in a fast paced, high pressure environment and ability to quickly learn new technologies as they are introduced
  • Ability to interact effectively with employees at all levels
  • Ability to help end users in stressful, hurried situations
Schedule open is currently Tuesday - Friday 10 AM to 9 PM after a training period from 8 am - 5 pm If you are interested in this Service Desk Analyst job in Clayton, NC, please apply via the "apply now" link provided. Belcan is a global supplier of engineering, technical recruiting, and IT services to customers in the aerospace, industrial, and government sectors. Belcan engineers better outcomes through adaptive and integrated services from jet engines, airframe, and avionics to heavy vehicles, chemical processing, and cybersecurity. Belcan takes a partnering approach to provide customer-driven solutions that are flexible, scalable, and cost-effective. Our unique capabilities have led to continuous growth and success for nearly 60 years. We are a team-driven Equal Opportunity Employer committed to workforce diversity. cad280 ...

Job Tags

Contract work, Work at office, Flexible hours,

Similar Jobs

Illinois Attorney General

Digital Forensic Examiner (DFE) #23-E-25 Job at Illinois Attorney General

POSITION CLASSIFICATION: Digital Forensic Examiner (DFE) BUREAU SERVED: Investigations LOCATION: Chicago SALARY: $65,000 - $95,000 SUMMARY OF DUTIES AND RESPONSIBILITIES:Under the direction of a Digital Forensic Supervisor, the Digital Forensic Examiner (DFE) will conduct... 

Nightingale Nurses

Travel Nuclear Medicine Technologist - $2,710 per week Job at Nightingale Nurses

 ...Nightingale Nurses is seeking a travel Nuclear Medicine Technologist for a travel job in Rockingham, North Carolina. Job Description & Requirements ~ Specialty: Nuclear Medicine Technologist ~ Discipline: Allied Health Professional ~ Start Date: 03/24/2025... 

OEC Group

Ocean Import Coordinator Job at OEC Group

 ...Salary: ~$22-$28/hour dependent on transferable experienceand education level. Benefits: ~ Hybrid work schedule (1-day a week working from home); laptop provided by OEC Group. ~10-days PTO (Paid Time Off), Employee Appreciation Days, Paid Holidays, Sick/Flex... 

Onward Search

Special Education Teacher [77252] Job at Onward Search

 ...currently seeking a compassionate and dedicated Special Education Teacher for an immediate start contract position in Clackamas...  ...impact on students' lives. Location: In-person (no hybrid or remote options) Grade Level: Middle/ High School Setting:... 

Marsden Central

Part Time General Cleaner/Baxter. Job at Marsden Central

 ...Tuesday & Thursday 8:00pm-10:00pm Every Other Saturday & Sunday 8:00pm-10:00pm (6 TOTAL WEEKLY HOURS)Location: 14303 Edgewood Dr N, Baxter, MNRequirements:You must be 18 years old.For safety reasons, you must be able to speak English.A pre-employment criminal...