Job Description

Job Title: Business Analyst – Commercial Order Management Systems

*No C2C/No Sponsorship*

Location: Hybrid - Bedford, MA (3 days/week onsite, 2 days/week remote)

Terms: 6+ month contract (strong permanent hire potential)

Pay: $50/hr W2 only

Overview:

Join our dynamic team as a Business Analyst for Commercial Order Management Systems (OMS), where you'll be at the heart of improving processes that support the delivery of radio pharmaceutical products. You will play a key role in transforming business needs into cutting-edge technology solutions, working alongside a diverse group of stakeholders across sales, operations, logistics, and IT. This is your chance to contribute to the success of a rapidly evolving field while enhancing system efficiency and accuracy.

Key Responsibilities:

• Partner with stakeholders to collect and document detailed business requirements, ensuring the OMS aligns with business needs.
• Analyze and refine business processes, identifying opportunities to streamline workflows and improve system performance.
• Translate business needs into clear, actionable functional and technical requirements for the IT team.

System Design & Documentation:

• Create comprehensive documentation, including BRDs, use cases, process flows, data analytics, and user stories.
• Collaborate on the design and configuration of the OMS, ensuring it is tailored to business needs and adheres to industry regulations.
• Focus on the unique challenges of radio pharmaceutical products, including regulatory compliance, shelf life, and invoicing, to ensure seamless order management.

Stakeholder Engagement & Communication:

• Act as the primary point of contact between business units and the IT team, facilitating smooth communication and mutual understanding.
• Lead engaging meetings and workshops to gather input, validate requirements, and secure buy-in from all key stakeholders.
• Regularly update leadership and stakeholders on project progress, proactively addressing risks and issues.

Testing & Quality Assurance:

• Develop and execute test plans to ensure the OMS meets both business and functional requirements.
• Coordinate User Acceptance Testing (UAT), providing guidance and support to stakeholders to ensure smooth testing processes.
• Identify and document defects, working with the IT team to resolve issues promptly and efficiently.

Training & Ongoing Support:

• Create and deliver user training materials to ensure end-users can fully leverage the OMS.
• Provide continuous support to users and the customer experience team, troubleshooting and offering solutions to enhance system functionality.
• Monitor the OMS performance, propose enhancements, and ensure it continues to meet business objectives.

Continuous Improvement & Innovation:

• Stay ahead of industry trends and best practices in order management and radiopharmaceuticals, constantly identifying areas for improvement.
• Collaborate with stakeholders to implement process optimizations that boost efficiency, accuracy, and compliance.
• Contribute to strategic initiatives aimed at refining and enhancing the OMS.

Qualifications:

• Bachelor’s degree in Business Administration, Information Systems, or a related field, or 7+ years of equivalent experience.
• 3-5 years as a Business Analyst, ideally within the pharmaceutical, healthcare, or logistics industries.
• Experience with commercial order management systems is highly desirable. SAP knowledge is a plus.
• Familiarity with radio pharmaceutical products and relevant regulations is a major advantage.
• Strong analytical, problem-solving, and communication skills.
• Proficiency in business analysis tools (e.g., process mapping, requirements management software) is highly valued.
• Ability to work independently and manage multiple projects while collaborating across teams.

Why Join Us?

• Be part of a forward-thinking company at the cutting edge of the radiopharmaceutical industry.
• Work in a collaborative, supportive environment that values innovation and personal growth.
• Opportunity to make a direct impact on the efficiency and compliance of our order management systems, improving processes for critical healthcare products.

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