Job Description
Job Type
Full-time, Part-time
Description
The Eat Well Host delivers the EVEN Hotels Simple.Natural.Good food & beverage wellness promise to guests daily by engaging the guests, understanding their nutrition interests and/or requirements and guiding them through the menu and market selections to help meet their needs This role assists customers with tablet ordering/interaction, serves food to tables during PM food and beverage service, bartends, assists customers with beverage station, maintains grab-and-go market table, services meeting set-up and catering. Additionally, the Eat Well Host may be required to perform guest check-in/out, switchboard functions, and assist guests in the Athletic Studio or other common areas as required.
Hiring for full time and part time positions.
1. DUTIES AND RESPONSIBILITIES
FINANCIAL RETURNS:
•Engages guests to understand their wellness needs and offers options to help guests make healthy food choices
•Assists guests with tablet ordering, takes beverage orders in a tone consistent with brand service behaviors
•Prepares and presents food and beverages (including bartending) according to brand approved recipes and established health and presentation standards
•Be knowledgeable about the specialty cocktails and cooked to order menu. Be prepared to answer guest questions regarding cooking times, ingredients and how an item is prepared
•Use suggestive selling techniques to up-sell where possible to maximize hotel revenue [Up-sell]
•Stores food and beverage products, inventory and equipment safely and properly
•Replenishes supplies based on business forecasts in a timely and efficient manner and informs supervisor of low inventory items
•Assists in receiving items and taking inventory as required
•Clears and cleans tables promptly and efficiently. Keeps guest areas and food and beverage production areas clean and orderly throughout shift
•Cleans and/or wipes down tables, chairs, walls, windows, mirrors, and floors as necessary
•Processes all cashiering transactions accurately and in a secure manner
•Completes closing/reconciliation activities and check guest credit compliance according to standard operating procedures
•Serves as Keep Active Hosts to handle peak front desk periods
PEOPLE:
•Leverages the support of other team members and departments to enhance the guest experience
•Communicates and collaborates with team and other departments to provide and receive insight about guest needs, requests, and complaints
GUEST EXPERIENCE:
•Responds appropriately to guest complaints and implements appropriate service recovery guidelines in order to ensure total guest satisfaction
•Regularly seek and use guest feedback to ensure that special needs and requests are fulfilled
•Shares own wellness journey with colleagues and guests
•Remains current on brand, wellness, nutrition and industry information required to deliver the EVEN Hotels programs and services
RESPONSIBLE BUSINESS:
•Maintains Green Engage initiatives in assigned work area
•Ensures food handling and storage meets federal/state/local health requirements
•Alerts supervisor of any health or safety issues
2. QUALIFICATIONS AND REQUIREMENTS
•High School diploma or equivalent, plus 6 months food service
•Basic reading and writing
•Must speak fluent English
•Flexible work schedule
Preferred
•Bilingual, Spanish
•1 year food service experience that requires knowledge of kitchen operations
•Some formal training in food production
•Hotel front-of-house F&B experience
•Bilingual, Spanish preferred
•Demonstrated recent and regular participation in wellness, nutrition, sports, fitness or similar activities
Other:
•Communication skills are utilized a significant amount of time when interacting with guests, wait staff, cooks, and supervisor
•Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency
•Reading and writing abilities are utilized often when taking orders, completing paperwork, etc.
•Basic math skills are frequently used when handling cash and credit
•May be required to work nights, weekends, and/or holidays
PHYSICAL REQUIREMENTS
•Carrying or lifting items weighing up to 50 pounds
•Moving about the restaurant
•Handling food objects; plates, trays, glasses, etc.
•Bending, stooping, kneeling
3. ACCOUNTABILITY
Number of employees supervised
Direct: 0
Indirect: 0
Key Metrics
•Food & Beverage experience and staff interaction as measured by Heartbeat and travel sites
•Compliance with standard operating procedures as measured by supervisor
•Brand service behaviors as measured by supervisor
4. KEY RELATIONSHIPS
Key Internal Relationships
•Hotel colleagues and managers
Key External Relationships
•Guests and potential guests
Salary Description
$18 DOE MKM Hotels
Job Tags
Holiday work, Full time, Part time, Local area, Flexible hours, Shift work, Night shift, Weekend work,