Job Description

Assistant Store Manager - White House Black Market Location: Bethesda, Maryland, 20817 Country: United States Region: Northeast Reference Number: 6104 Position type: Permanent Category: Retail Job Function: Store - Management Position Objective The Assistant Store Manager is responsible for supporting the Store Manager in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations. This includes managing sales operations, asset protection, and human resources functions to ensure great customer experience and maximum profitability. Functional Responsibilities Performance Culture: Analyzes sales reports and KPIs to determine the needs of the business; in partnership with Store Manager, executes in-store business and sales strategies. Establishes and communicates clear expectations, holding store team and themselves accountable for achieving all brand, performance, and behavior standards. Controls payroll and supply budget. Performs and oversees basic operational activities such as scheduling, target shrink audits, physical inventory, opening and closing duties, time sheet review, and payroll accuracy documents. Ensures compliance with all applicable laws, loss prevention policies, operating procedures, and controls; conducts associate training to reinforce proper controls. Ensures visual presentation, organization, and facility maintenance are representative of the Brand. Develops a high performance culture, motivating sales team to meet assigned sales and productivity goals. Trains and coaches to ensure the selling team is fluent in all aspects of product knowledge on line and in store. Building High Performing Teams Motivates and inspires store team, developing a shared vision while modeling core values. Promotes an inclusive, collaborative approach to problem-solving. Communicates with store teams and Store Manager to effectively lead positive change. Customer Experience Models, teaches, and promotes the Most Amazing Personal Service (MAPS) principles and standards. Ensures prompt resolution of customer concerns. Ensures a fast and efficient register experience. Talent Assists in recruiting, hiring, and developing a high performing team. Supports, implements, and provides follow-up for all training programs. Drives associate and team engagement by recognizing and rewarding employees for outstanding performance. Other duties as assigned. This position may be found in multiple brands. Some duties may vary from brand to brand. Qualifications High School diploma or equivalent 2+ years of retail management experience preferred Must be 18 years of age or older Excellent communication, verbal, and written skills Able to learn or adapt to technology provided by the company Proven excellent customer service skills with a statistical track record in all areas of sales and leadership Strong organizational skills and ability to multi-task in a fast-paced environment Strong leadership qualities, training, and team building skills Able to communicate with customers and staff Regular attendance is essential to this position Physical Requirements Constant Walking/Standing- 67-100% of 8-hour shift Occasional Lifting up to 50 lbs.- 1-33% of 8-hour shift Frequent Climbing- 34%-66% of 8-hour shift The wage range for this position is $22.75 to $28.50. Successful candidates’ wage rates will be determined based on their individual qualifications for the position. Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law. #J-18808-Ljbffr Chico's FAS, Inc. - Retail

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